FAQ

Reliable stairlift supplier in Liverpool

Stairlift supplier whom you can trust!
If you want to re-design your home, you can completely trust on our team at Mobility Shop. Our professional supplier will help the disabled people to get the ideal design which suits your home interior. For further information, contact our team or go through our FAQ page.

FAQS

Does the stairlift rail fix to the wall or the stairs?
We fit all our stairlifts directly to the treads of the stairs, straight or curved, The weight of the stairlift is then supported by the stairs rather than the wall. This means that we can fit stairlifts in houses with non-supporting or plasterboard walls.
How long does it take to install a stairlift?
A straight stairlift can usually be fitted within 1 hour, a curved stairlift or outdoor stairlift can take slightly longer. As every staircase is different our representative can advise you further on the time taken to fit any particular stairlift.
What happens if there is a power cut?
The majority of our stairlifts now run on batteries that automatically charge when the stairlift is not in use. This ensures that if there is a power cut the stairlift will continue to operate. We also keep a full stock of replacement batteries, or can order them on request fairly quickly if we don’t have a particular model in stock
What is the maximum weight a stairlift can carry?
The Maximum weight will vary between the type and model of stairlift, but it generally ranges from 120kg (18.9 stone) to 180kg (28.3 stone) for our heavy-duty models. We can advise which model would suit your exact requirements
How much does a stairlift cost?
At A Mobility Shop NW Ltd, our reconditioned straight stairlifts start from £699 supplied and fitted with 12 months parts and labour warranty. New straight stairlifts begin at £1300, again with 12 months full warranty. With curved staircases the track will be made bespoke for the particular curvature of the stairs, therefore prices of our made to measure curved stairlifts are subject to stair configuration but start from £2800.
How much does a stairlift cost to run?
The stairlifts that we supply are very economical and environmentally friendly. A typical stairlift costs pennies to run over a year
Can you rent stairlifts?
Yes, we have a selection of rental stairlifts. For a straight rental stairlift, the installation cost is £300 which covers the cost of installation, removal and your first month’s rent. Our stairlift rental is then £50 per calendar month with no minimum rental term. In this price you are also covered if anything goes wrong with the lift – ensuring peace of mind.
Will the stairlift take up the majority of my stair space and how will other people get upstairs?
Today’s stairlift’s are very compact and take up minimal space on the stairs. Many of our stairlifts also have lift up seats which makes them very compact when not in use. There is usually plenty of space for other staircase users to use the stairs safely
What is the delivery time for a stairlift?
Next-day installation is available for straight stairlifts and curved stairlifts can usually be fitted within 7 working days from final site survey due to ordering the customised rails
What guarantee do I get with my stairlift, do you offer warranties or service contracts?
All reconditioned stairlifts come with a 12 months parts and labour warranty and new lifts come with a 2 year. We also offer very keenly priced extended warranties and maintenance contracts which offer excellent value for money and peace of mind.
My stairlift was fitted by another company, do you look after maintenance on these lifts?
We offer an insurance package on lifts regardless of whether we fitted them initially, however, we would need to check the lift thoroughly prior to a Customer taking out insurance (warranty) with us, any existing faults would need to be rectified and paid for by the Client before a warranty is taken out.
Why choose us?
We are the longest established independent mobility company in the Merseyside area. Our family firm has been operating since 1987, providing stairlifts from all the major manufacturers, so can offer a range of stairlifts to suit your individual budget and needs. We also offer a free no-obligation home survey and unless you need a curved stairlift we can usually offer next-day installation.
What happens when a stairlift is no longer needed?
We offer a buyback policy so we will make you an offer for your stairlift when it is no longer required. We can also remove the stairlift for you
Why shouldn’t I buy a second-hand stairlift on the internet or through a newspaper and get it installed by a friend/relative?
Stairlifts are usually individually tailored to each specific customer’s requirements. We have taken a number of calls from customers who have purchased stairlifts from either a newspaper or via the internet and often find that either they are not suitable for the specific staircase or they have incomplete or incorrect fixings. Stairlifts, as with a technical piece of machinery should only be fitted by a fully experienced and qualified stairlift engineer. Incorrectly fitted stairlifts can compromise a user’s safety and can be very dangerous. We would always advise that any stairlift is supplied, fitted and maintained by a reputable company with experienced and qualified installers
How do I avoid getting a stairlift installed which isn’t suitable for my needs?
We often come across customers who have had stairlifts installed that are not suitable for their specific needs. Our engineer will come to your home or business first and measure your stairs and answer any questions you may have so that we can advise on the most suitable stairlift for each customer’s individual requirements. We have a number of stairlifts at our mobility shop for customers which you are welcome to try to ensure that we fit the most suitable stairlift
What types of Brands of stairlifts do you supply and fit?
The Majority of the stairlifts we supply are manufactured by Stannah, Acorn and Brooks although some of our specialists, rental or second-hand stairlifts may be from other manufacturers.
Stannah
Stannah started in 1867 when Joseph Stannah set up his business in London manufacturing cranes and hoists for ships. In 1975 they started manufacturing stairlifts and this is now their core business. They manufactured their 600,000th stairlift in 2015. Choosing to buy and have installed a Stannah stairlift from Stairlift specialists Ltd means that you are buying a top-quality stairlift from an experienced manufacturer, coupled with the excellent service and aftercare provided by an experienced smaller family-run firm with many happy customers.
Acorn
Acorn stairlifts are a Yorkshire based company with over 20 years of experience in the stairlifts industry. As an experienced manufacturer, all acorn stairlifts are independently tested to comply with both European safety standards (BS EN 81-40:2008) and worldwide standard for stairlifts (ISO 9836-2:2000). Purchasing an acorn stairlift from stairlift specialists ltd ensures that you are getting a top-quality stairlift from a family firm with excellent pre-sales advice and aftercare at a very keen price.
Brooks
Brooks stairlifts are another British manufacturer who has been manufacturing stairlifts since 1973. It was originally called the Fred brooks stairlift company and Fred was previously an engineer for Daimler Benz so are very high quality and well-engineered. The weight capacity of a Brooks stairlift is lower than some other brands at 20 Stone so they are not suitable for every customer’s requirements.